Job Description

Join this rapidly growing software development company based out of Clearwater, Florida and put your career on the fast-pace to success.  If you’re looking for a company where you can exercise your entrepreneurial spirit and creativity, make a distinct contribution to the overall success of the company and change the way the world does business, this is the company for you.

Our client is looking for a Business Analyst/Business Process Engineer with product expertise in the Clarifire application to facilitate and manage software implementations. In this realm, they will provide analysis and management of processes that result in efficiency, quality and effectiveness for their clients.

Requirements

• Financial Services/Mortgage lending experience preferred.
• Advanced MS Visio skills are a MUST
• Minimum of five years experience with workflow or process automation experience
• Excellent analytical skills and attention-to-detail
• Excellent written and verbal communication skills
• Ability to travel up to 20% (can be full time travel during periods of implementation)
• Client focused

Duties

• Quickly develop deep Clarifire application expertise in order to serve as Clarifire Subject Matter Expert for company’s clients.
• Assist in the analysis, design, build-out and automation of critical business processes, using Clarifire.
• Assist in identifying ways to improve client processes through Clarifire-based process automation, assisting in:
• Data gathering, Workflow and Process mapping in MS Visio
• Preparation and documentation of client business requirements
• Process improvement analysis (what to automate, what to change, what to eliminate)
• Preparation of Case and Time studies of before and after
• Project Management for clients on a large scale
• Deliver superior client-support during Consultative and Pilot Implementation phases of Clarifire deployments and consulting engagements.
• Serve as a member of the Level 2 client Support Desk, directly handling and tracking client requests for Support. Ensure timely, professional and complete response to client end-users on requests for assistance, independently resolving issues and questions when possible and routing problem incidents to the appropriate internal teams for resolution as necessary.
• Provide end-user and train-the-trainer Training on company’s software products and processes.

Education

• Bachelor's degree in Business, Information Systems or related fields
• BPM Certification preferred

About the Company

The company leverages .Net® technologies to reduce operating costs and improve client relationships while using business process analysis and technology to spur growth, manage costs, and build client loyalty.  They have designed an easy to use platform that allows business users the opportunity to change and improve business processes from their desktops without IT help or expense allowing their clients to regain control over their business and not have technology control them.